Frequently Asked Questions
These are our most frequently asked questions about placing orders and payments.
If your question is not addressed below, please contact our Customer Service team at 877-377-8470.
How Much Does it Cost?
Your first shipment is $89.99 (plus $19.99 shipping & tax). Future shipments are only $174.99 (plus $19.99 delivery & tax), every case gives you a members-only savings of at least 20%.
States We Ship To
AK, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, SC, SD, TN, TX, VA, VT, WA, WI, WV and WY
Can I Talk With Someone?
Shipping Details
What states do you deliver to?
Delivery is currently available to the states below. In accordance with state laws, all orders are placed with and shipped by the licensed retailers listed, and all applicable taxes are paid. Please remember that you must be at least 21 years old to purchase wine; all deliveries require the signature of an adult at least 21 years old.
| State | Retailer Name | Retailer Address |
|---|---|---|
| AL – Alabama | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| AK – Alaska * | Lionstone International | 2350 McNab Ranch Road, Ukiah, CA 95482 |
| AR – Arkansas | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| AZ – Arizona | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| CA – California * | Lionstone West | 50 Technology Court, Napa, CA 94558 |
| CO – Colorado * | Lionstone International | 2350 McNab Ranch Road, Ukiah, CA 95482 |
| CT – Connecticut | The Wine Cellar Outlet | 700 W. Pete Rose Way, Suite E1, Cincinnati, OH 45203 |
| DC – District of Columbia | Lionstone International | 50 Technology Court Napa, CA 94558 |
| FL – Florida | Lionstone International | 50 Technology Court Napa, CA 94558 |
| GA – Georgia | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| HI – Hawaii * | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| IA – Iowa | Lionstone International | 2350 McNab Ranch Road, Ukiah, CA 95482 |
| ID – Idaho | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| IL – Illinois | The Wine Cellar @ Joliet | 1705 New Lenox Road, Joliet, IL 60433 |
| IN – Indiana * | Wine Direct | 5430 Coldwater Road, Ft. Wayne, IN 46825 |
| KS – Kansas | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| KY – Kentucky | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| LA – Louisiana | The Wine Cellar Outlet | 700 W. Pete Rose Way, Suite E1, Cincinnati, OH 45203 |
| MA – Massachusetts | The Wine Cellar Outlet | 565 Main Street, Walpole, MA 02081 |
| MD – Maryland | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| ME – Maine | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| MI – Michigan | Wine Dock Co. | 24421 E. Jefferson Avenue, St. Clair Shores, MI 48080 |
| MN – Minnesota * | Lionstone International | 2350 McNab Ranch Road, Ukiah, CA 95482 |
| MS – Mississippi | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| MO – Missouri | WIN Winery | 50 Technology Court, Napa, CA 94558 |
| MT – Montana | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| NC – North Carolina | Lionstone International | 2350 McNab Ranch Road, Ukiah, CA 95482 |
| ND – North Dakota | The Wine Cellar Outlet | 700 W. Pete Rose Way, Suite E1, Cincinnati, OH 45203 |
| NE – Nebraska | The Wine Cellar Outlet | 700 W. Pete Rose Way, Suite E1, Cincinnati, OH 45203 |
| NH – New Hampshire | The Wine Cellar Outlet | 700 W. Pete Rose Way, Suite E1, Cincinnati, OH 45203 |
| NJ – New Jersey * | The Wine Cellar @ Red Bank | 23 Monmouth Street, Red Bank, NJ 07701 |
| NM – New Mexico | Lionstone International | 2350 McNab Ranch Road, Ukiah, CA 95482 |
| NV – Nevada | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| NY – New York | The Wine Cellar @ Rye Ridge | 122 South Ridge Street, Port Chester, NY 10573 |
| OH – Ohio | The Wine Cellar Outlet | 700 W. Pete Rose Way, Suite E1, Cincinnati, OH 45203 |
| OK – Oklahoma | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| OR – Oregon * | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| PA – Pennsylvania | Lionstone International | 2350 McNab Ranch Road, Ukiah, CA 95482 |
| SC – South Carolina | Lionstone International | 2350 McNab Ranch Road, Ukiah, CA 95482 |
| SD – South Dakota | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| TN – Tennessee | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| TX – Texas | Homestead Winery Sunset Winery LLC Salado Wine Seller Brennan Vineyards Bar Z Winery Paris Vineyards Landon Winery |
220 W. Main Street, Denison, TX 75020 1535 S. Burleson Boulevard, Burleson, TX 76028 841 N. Main Street, Salado, TX 76571 802 South Austin Street, Comanche, TX 76442 19290 FM 1541, Canyon, Texas 79015 28 Clarksville St, Paris, TX 75460 2400 Johnson Street, Greenville, TX 75401 |
| VA – Virginia | WIN Winery | 50 Technology Court, Napa, CA 94558 |
| VT – Vermont | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| WA – Washington | Lionstone International | 50 Technology Court, Napa, CA 94558 |
| WI – Wisconsin | Lionstone International | 2350 McNab Ranch Road, Ukiah, CA 95482 |
| WV – West Virginia | The Wine Cellar @ Joliet | 1705 New Lenox Road, Joliet, IL 60433 |
| WY – Wyoming | The Wine Cellar Outlet | 700 W. Pete Rose Way, Suite E1, Cincinnati, OH 45203 |
*CA (offer may vary), IN (limited delivery area), NJ (offer may vary), OR (not eligible for free gift).
What is Included in Shipping Charges?
Shipping includes a category of fees that relate to the arrangement and execution of the delivery of your wine order. Applicable Shipping Charges are detailed in the table below, please note that a case can contain up to 15 bottles:
| Shipping Charges | Amount | Applies |
|---|---|---|
| Delivery Fee | $19.99 | per case |
| Adult ID Verification | $2.79 | per order |
Additional State level charges:
| State / Fee Type | Amount | Applies |
|---|---|---|
| Alaska and Hawaii (airfreight surcharge) | $75.00 | per case |
| Colorado (delivery fee) | $0.28 | per order |
| California (recycling fee) | $0.05 – $0.25 | per bottle |
| Minnesota (delivery fee on orders over $100) | $0.50 | per order |
| Mississippi (contribution to excise tax) | $10 | per order |
| Oregon (recycling fee) | $0.11 | per bottle |
Shipping costs are nonrefundable except in the event of a non-conforming product or as otherwise prescribed by law, in which case the cost of the delivery is refunded.
When will my wine arrive?
That’s up to you. Every Three months, we reserve a customized, 12 bottle case for you (which works out to just one bottle per week). However, you can delay or skip deliveries any time you wish. We also offer one special extra case per year.
And don’t forget, at only $174.99 (plus shipping and tax), every case gives you a members-only saving of at least 20%.
Since the signature of an adult 21 or older is required by law to receive wine, many customers have their wine shipments sent to their workplace. If you want to change your shipping address, please email us or call 1-877-377-8470, Monday through Friday 9 am to 9 pm Eastern or Saturday from 9 am to 6 pm Eastern.
State laws on wine shipping aren’t always straightforward but are under constant review, meaning the list of states that allow direct-to-home wine shipment is ever growing. As soon as a state becomes available, you can be sure we’ll add it to our list.
By federal law, you must be at least 21 years old to order and receive wine. When you place an order you will be asked to confirm that you are 21 or older. Federal law also insists that someone at least 21 years old is present to sign for the package.
If no one is available to sign for the package during normal business hours at your shipping address, we recommend the order is shipped to your business address.
Alternatively you can utilize the FedEx ‘Hold at Location’ service, a convenient choice for when you can’t be there to accept delivery. This service is available both for FedEx Home and FedEx Ground (commercial addresses) packages. It is simple to use. Once you receive your FedEx tracking number, you can select the FedEx location where you wish your package to be held. On the next delivery attempt your package will be sent to this location, ready for your collection.
TCM Wine Club Guarantee
It’s simple. We want you to enjoy every bottle of wine you open. If you are not completely satisfied with any wine, for any reason, just let us know and you’ll be refunded in full.
Customer Service
Whether you’re shopping with us online, by phone or by mail you can count on our informed and friendly team to be genuinely helpful. If you’d like help with an order or have any questions or comments, please call our Customer Service team at 877-377-8470.